Refund policy

Refund and Returns Policy

Last Updated: 29th January 2025

At VPAR, we strive to ensure that our customers are completely satisfied with their purchases. However, if you are not entirely happy with your item, we’re here to help.

This Refund and Returns Policy outlines your rights and obligations under UK law, as well as our company’s specific policies.

Returns Policy

1. Eligibility for Returns
You may return your item(s) within 30 calendar days of receiving your order, provided they meet the following conditions:

  • The item is in its original, unused condition.
  • The item is returned in its original packaging, with all tags and labels intact.
  • You provide proof of purchase (e.g., receipt or order confirmation email).

2. Exclusions
The following items are not eligible for return unless faulty:

  • Perishable goods (e.g., energy gels or nutritional products).
  • Items that are made to your specific requirements (e.g., custom or personalised goods).
  • Sealed items that have been opened and are not suitable for return due to hygiene or health protection reasons (e.g., socks, mouthguards).

Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement. In such cases:

  • Please contact our customer service team immediately at support@vpar.com, including photographs and a description of the fault or damage.
  • We will arrange and cover the cost of the return.

Return Process

1. How to Return an Item

  • Contact us at support@vpar.com to notify us of your return.
  • Package the item securely to prevent damage during transit.
  • Include a note with your name, order number, and reason for return.

2. Return Address

All returns must be sent to:

VPAR Ltd, Rosedale Studios, Rosedale Road, Richmond, TW9 2SX

3. Cost of Returns

  • Customers are responsible for the cost of returning items unless the product is faulty or damaged.
  • We recommend using a tracked delivery service to ensure safe return.

Refunds

1. Processing Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 14 calendar days and will be issued to your original payment method.

2. Deductions

  • If the returned item is not in its original condition (e.g., used or damaged), we reserve the right to deduct a reasonable amount to cover any loss in value.

Legal Notices

Your Rights

This policy does not affect your statutory rights under the UK Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable consumer protection legislation.

Cooling-Off Period

Under the Consumer Contracts Regulations 2013, customers are entitled to cancel their purchase within 14 days of receiving the goods for any reason. If you choose to cancel within this period, you must notify us in writing and return the goods at your own cost.

Contact Information

If you have any questions about this policy or need assistance with your return, please contact us:

    • Email: support@vpar.com
    • Address: VPAR Ltd, Rosedale Studios, Rosedale Road, Richmond, TW9 2SX

We thank you for choosing VPAR and look forward to serving you again in the future.